Listening Post 2013-España, consultor participante en evento, sábado 12 de Enero 2013 en Leister Consultores.

Company LogoMi formación en consultoria fué desde el modelo Tavistock Institute   hace mas de 10 años y hoy es un placer  compartir espacio desde  “Listening Post 2013-España”, que es una experiencia que se organiza en 30 países a la vez y que proporciona una instantánea del Mundo o de la Sociedad, en un momento concreto.

Este evento es un espacio para explorar y pensar, intercambiando reflexiones y opiniones sobre nuestro rol de ciudadanos, dentro de la sociedad de la que somos miembros, sobre las preocupaciones que nos afectan, las políticas, el mercado de trabajo, el terrorismo,… etc. 
Limitado a un numero menor de 12 consultores entre los cuales tengo la suerte de estar y compartiré la experiencia de apoyo social desarrollada desde DIOT para reflexionar, junto al resto de participantes,  “por debajo de la superficie”, sobre  las relaciones personales y grupales dentro de la sociedad .

Después del intercambio, se realiza un análisis del mismo, y se recogen las distintas temáticas que surjan para realizar un informe, que posteriormente se publica llegar junto con el informe global de los demás países.

El evento en España organizado por  Leister Consultores, coordinado y moderado  por  Ignacio García Masó, Jano, Javier Lizcaino


FECHA sábado 12 de Enero, a las 11:00 horas  
LUGAR sede de Leister Consultores,  Paseo de la Habana nº 9 Unicentro Madrid



El programa y el enlace  del OPUS Organization for Promoting  Understanding in Society) con el  resumen del Listening Post del año 2012    
Spain and the World at the Dawn of 2012Report of a Listening Post held in January
In this part of the Listening Post participants were invited to identify, contribute, and explore their experience in their various social roles, be those in work, unemployed, or retired; as members of religious, political, neighbourhood or voluntary or leisure organisations, or as members of families and communities. This part was largely concerned with what might be called, ‘the stuff of people’s everyday lives’, that relating to the ‘socio’ or ‘external’ world of participants.
There is a great concern about the Spanish current situation. But people talks about this question without feeling their implication. Example, each person can make a change that impact on 20 people close (family, friends, job…). Generate that space to change means love, accept others, without that there is manipulation in the perception of the others. But the media manipulate. For example, Berlusconi arrived to power due to the media. The problem is that there is not a direct perception of reality; the perception is only through the media, generating a lack of critic reflection.
There is ambivalence between being anti-TV and the desire of having information.
There is no interest on politic topics because people feel disenchantment, due to the lack of information of what politic can do for citizens.
There is manipulation and a lack of confidence because there are people interested on controlling the media that creates the people opinion. This cause us to feel manipulated and depressed, generating a lack of confidence in ourselves and in those we need they help to change the current situation.
There is a sensation of not knowing where we are and how manage this situation. Emotions about what is happening cannot be splitting. We have unbalanced the system with this excess of wild economy and now we need to change the system in order to balance it again, because we are in a stage of transition: the end of the American Empire.
In this point, society is dominated by three elements: a cynical position of the politicians and the media; selfishness (we are no longer a happy, nice and supportive country); and a lack of confidence on the future (that is not the same for every people. It depends on the age). The result is that each person begins to make his own life regardless from the life of others.
We have the opportunity to do things better, to be more optimistic. But this is the same speech of 1962… so, what happens?
We live in a society where there is a lack of regulation but there is an excess of regulations, forgiving the human being. We are victims of the excess of regulations. The result is a loss of freedom and welfare. There is no regulation of the important questions only of the small details.
Involved groups also appear. Things are not so negative. There are a lot of problems but we can improve with the crisis. Crisis will bring people, who are more interested on helping others; there are more NGO. This year there are more people here participating on Listening Post. Last year people said they will come but then did not.
Although society is depressed some people is changing his values.
The difference of opinion between parents and children is bigger now than in past generations, although the emotional links between them are bigger now.
New generations are more generous and understand that the World is not going to be materially the same any more. They need less security than their parents needed. Parents wanted more money for feeling more secure. New generations want to share. “My daughter of 21 years old collaborates with the prisoners in the jail»; “people of 17 goes to Burma to help”. They are participating in solidarity projects, generating more positive speeches.
Nevertheless, the generation that is 30 years old is a very disappointed people, they are disillusioned by the job, and by the family… there arises a very aggressive part that is expecting to see what is happening. Parents and grandparents fought to get very much things, but the difference was that they knew where they was going.
Spain is depressed. There is a need to feel proud for what happened before and what we obtained as country. It seems like we are in an end of cycle, in a depressive phase and we have to look for the elements that allow us to get out of there, having in mind the obstacles that it is necessary to confront.
But where is the contained aggressiveness that makes the change possible? There is a level of sadness that does not allow us to act. This year 15M´s movement occupied Puerta del Sol Square in Madrid, but finally the movement was manipulated. On the other hand, the PP has not raised votes number but it has gained because of the disenchantment of the rest of the politician parties.
We are in a very paternalistic situation, waiting for a father who sort out everything. But the politician parties do not want civil society to speak. They want to control everything and there are not new ideas.
There is a very big separation between society and politician parties. Society does not want then because of the corruption. Too much importance is given to the politician. There is a lot of superficial information but there are not authentic political criteria.
A Venezuelan member says that she had to immigrate to Spain due to the politic situation created by Chavez. In Venezuela there is too much violence, social differences, lost of expression freedom, brain drain… She always thought that she will live forever in democracy and she notices that something similar could happen in Spain if we allow to be manipulated by politicians. She complains that nobody helps Venezuela. There is a lack of love and a lack of a sense of belonging in the World.
In the past, the way to sort out crisis has been to generate a World war. There is an enormous social fracture. It is true, there are more NGO, but they grow to give some entertainment to people that has no job.
How to do that violence become creation instead of destruction?
Luxury articles increased 30%, 40%.
There is an economic manipulation created by politician and Banks.
Nothing has changed, only more taxes for middle class. Politician only changes things when people go out to the street to claim. We should rebel, go out to the street, but there is something preventing us from reacting: unconscious fears. But if we do not go out to the street anything will change.
We are waiting for a solution that comes from outside. Now there is the idea that we have to wait until March when things will start to change.
Young perspective is that older generations say to us ‘you can do anything’. Young people have illusion but old people stop them, so young people loose their forces. 15M movement was organized by social network (Facebook,…) but in only one week the movement was boycotted by the media and politicians. One main idea was transformed in hundred of requests, so the union was broken.
At the end we depend on Modis. It is a power chain.
What people concern is for close things. Global things are very far and you can do very little in global things. But if people are manipulated they can loose the close things too and a fear to loose your space appears.
We have a curtain in front of us and we are waiting for someone that removes it. We continue waiting.
In Part 2 the aim was to collectively identify the major themes emerging from Part 1. These are the themes the groups identified:
  • Depression: Crisis
  • Paternalism that doesn’t allow growing.
  • Manipulation and manipulated society
  • Unresolved revolution
  • Social breaking off opposite to politics
  • The need of personal involve in change
  • Lack of social discussion
  • Global invasion in individual space
  • Lack of social leadership
  • Social breaking off
  • Matrix of fractured opinion
  • Adverse factors that paralyze
  • Need of ideas to action
  • Individual like change generator
Finally they concrete in three major themes:
  1. Adverse factors that paralyze
  2. Need of ideas/vision to action
  3. Individual like change generator
In this part of the Listening Post members were working with the information resulting from Parts One and Two, with a view to collectively identifying the underlying dynamics both conscious and unconscious that may be predominant at the time; and developing hypotheses as to why they might be occurring at that moment. Here the members were working more with what might be called their ‘psycho’ or ‘internal’ world, their collective ideas and ways of thinking that both determine how they perceive the external realities and shape their actions towards them.
Analysis and Hypothesis 1
Adverse factors that paralyze
Analysis: It seems that there is a lack of ‘sense of life’, and fear of society to abandon the old things to develop the new. There is fear of the unknown, of the change, of insecurity, and all these things paralyze. There is a big difference between internal and external society. Someone ‘brings us’ a society that it isn’t in which we want to live.
Furthermore there is a lack of long term vision that also paralyze because it generates a divergence between ‘where we go and where we want to go’. At the end there is a break between real society and the society we want to have, because there is fear to express the differences and fear that they generate conflicts, because there aren’t social instruments, which allows express them. If you say what you think at the end there is fear that people reject you.
Under manipulation there is factual power control. But we need ‘the truth’ that join us like a country, so that is the way to channel all the energies in the same direction and to leave from the crisis situation. But, where is this country? There is no common identity we break it.
It exists ambivalence between to stay like you are or move to action, because there is fear of what action can bring us. We are not able to face the reality, and the reality is that is going to come crisis in different areas: in feeding, in energy… and this fear paralyze, because in other times that the world had crisis, the war was present.
We have to look for a new action, which doesn’t take us to the war, and at the same time to be realistic of what is coming, but we prefer not to think and not to see, and in that situation someone can manipulate us.
The fright takes us to the fracture between war possibility and the possibility to solve this situation, and both possibilities paralyze us. But the war is projected to the south of Europe, or other countries to avoid the confrontation.
The passivity allows the manipulation, because we prefer to live comfortably, without thinking.
Hypothesis: Because of fear of change, of unknown, of insecurity and the difficulty to confront serious conflicts; the members of the society become paralyze, with fright to action, without thinking and unable to express their differences, without identity and not seeing the reality; as a result we have the factice power manipulation in the crisis, the war projection, and the violence in the South of Europe countries.
Analysis and Hypothesis 2
Need of ideas/vision to action
Analysis: The values have changed but they haven’t been replaced. We have to see if we connect with the power or with own interests or social interests to build something new. How we channel our emotions to other people, and to the preservation of our species. But we have our emotions focus on us, without thinking in common good.
Nobody fulfil Kyoto Treaty, where is the ethic in this moment?
There is a deficit of ‘wise people’ who generate new ideas. But on the other hand, there are a lot of self-help books, but there are not good ideas, because all of them are marketed. The lack is of unselfish ideas, and people who channel them.
We also forget old people, but they also ‘stop’ changes because what it was useful in the past, it isn’t now in many cases. In other hand, what today is happening is a result of the past, and what tomorrow will happen will be the result of what is happening today.
There is fear of new ideas, which can make us lose our identity or our status. How we can learn to accept the differences? And also to accept how power relations change, but there is conflict of interests, rivalry…We should have to work integration.
Hypothesis: Because of the values of society have changed and they haven’t been replaced because of fear of loosing identity, the members of the society are more focus in their selves, in their needs and own interests, and in their power relationships; as a result there is a lack of unselfish ideas or visions, thought for the common good which can be taken to the action.
Analysis and Hypothesis 3
Individual like change generator
Analysis: We need a leader who inspires confidence, who mobilize next people. It implies to be generous with others, although it means to go against owns interest.
We are educated in certain values from the school beginnings, and we finish copying the models they show us, and we keep them for a lot of time. How to break with it when the life we have is so comfortable?  But, to start the change we have to start for us. Are we ready to make certain changes in our life? Are we ready to change our comfortable situation?
How we have to value the important things, not the material. But, ‘the day to day’ consumes people so much, that it blocks to see the important things. However, when you live a shocked personal situation, you change your life. At the end, it’s an internal fight with yourself.
We have a dependency Education Model, and it’s not generated an education without dependency. Nobody works about educational system. How we can change it and prepare critical people?  We have the political manipulation, which establishes their Education Models.
There is the fear of not having enough space for everybody, that is the reason for not generate critical people.
Hypothesis: Because of social and education models established generate dependency and lack of critical thinking because of manipulation and the political interests, the members of the society are afraid of generating leadership capacities and changes in their selves and in their situation which mobilize people; as a result there is a lack of generous leaders who generate confidence and be the change generator.
Convener: Beatriz Benito and Ignacio Garcia

Spain and the World at the Dawn of 2014
Report of a Listening Post held in January


In this part of the Listening Post participants were invited to identify, contribute, and explore their experience in their various social roles, be those in work, unemployed, or retired; as members of religious, political, neighbourhood or voluntary or leisure organisations, or as members of families and communities. This part was largely concerned with what might be called, ‘the stuff of people’s everyday lives’, that relating to the ‘socio’ or ‘external’ world of participants.

At this part of the listening Post the participants shared their experiences lived as citizens during al lalong  the 2013. The beginning of this space got an intense emotional content because of the very personal experiences that some people shared.

During this time participants engage telling and listening the experiences sensations and preocupations related to the different roles that were present in the room, for example the different ages and where people came from.


In Part Two, the aim was collectively to identify the major themes emerging from Part One. From several presented these have been drawn together under the following interrelated themes:

The breach between what worries us and what occupy ourselves.

There is a feeling of big split between what we are worry about and what we really are doing about it. This seems to be related with states of mind of disconnection, lack of motivation, fear and paralyzation.

The concept of the golden jail as an image to explain why we are not decided on rebel ourselves and to risk what we have got.

There are impotence feelings located every level of the society, since the youngest people that has no work expectatives, the working class that is terrified because of possibility of loose their job and so feels anguished and frustrated, the retired people, managers and even the governments are controlled by Mrs Merkel, the FMI or the European Central Bank.

Crisis in society is confronted by a change at a personal level.

It is perceived a change in the personal attitudes towards the crisis.

It seems that there is a higher awareness of the own responsibility on each life.

There is an empowerement at different spheres of the people’s life, where as a response to the lack of authority and leadership`, individually, people takes the risk to try to change their  closer environment, tries to undertake new projects or to rebel themselves against organizations and leaders.

It is observed a dualism between entrepreunership and conformity, passion and depression.

Crisis of principles and values and the educational model.

It is clearly identified a crisis in the educational model, that is blamed of inappropiate and outdated since it supports values as the obedience, learning  by heart without questioning that are useless nowadays that the issue it is not to get access to knowledge it is to knowhow to think what to do with it.


In this part of the Listening Post the members were working with the information resulting from Parts 1 & 2, with a view to collectively identifying the underlying dynamics both conscious and unconscious that may be predominant at the time; and, developing hypotheses as to why they might be occurring at that moment. Here the members were working more with what might be called their ‘psycho’ or ‘internal’ world. Their collective ideas and ways of thinking that both determine how they perceive the external realities and shape their actions towards them.

At this part participants they gather ideas from the work done in parts 1 and 2, exploring in a collective way possible dynamics, both conscious or unconscious that could be present underlying those identified issues.

The main objective is to relate and think again in depth those issues but in a more internalized and personal way, looking for an explanation for those dynamics and social movements.

What it is intended is that  the group should use  their internal world as a tool for the comprehension of how we perceive the external world and why we react in those ways.

The breach between what worries us and what occupy ourselves.

Analysis 1.

This phrase in the group was embraced with enthusiasm because it engage with many of the paradox about what we feel and think and  what we finally do.

At every level in the society there are perceived many situations of injustice, corruption, disappointment, lack of motivation and anguish. All these perceptions worries ourselves.

Young people can´t see a  future  in our society barely can aspire to find just a precarious job that could satisfy their basic needs in the Maslow´s pyramid, nevertheless it seems that they find impossible to transform their worries in actions that could bring change.

Managers and workers live with fear and impotence their relationship with work, where everyone feels that has not any capacity to take decitions and has no power to change anything, and as a consequence becomes alienated, disconnected and stuck  to those things that are the compensation of pertaining to the welfare society even when these feelings coexist with the fear and  anguish to loose everything and the fear to be expelled from the system.

Governments lives with impotence and preoccupation the odd of having to assume policies ordered by external agents as Mrs Merkel, the European Central Bank or the Monetary International Fund.

Hypothesis 1:

It does exist  very deep feelings of frustration, anguish and impotence within ourselves related to the external reality that we are living, so the disconnection, the isolation, the lack of implication and motivation are defensive mechanisms used against the possibility of rebelling oneself and take the risk of making changes that you can´t control and could risk what actually structures our lives.

Crisis in society it is confronted since personal level changes.

Analysis 2:

The perception of corruption, misgovernment and the manipulation of the main institutions of our society, has undermine and invalidate them, destroying the containment and protective  function that they hold in the social system.

Our institutions worked as a kind of provider father that in return for submission and infantile acceptance offers the expectation of taking care and safety.

The institutions responded to models that were born from ideologies and needs of the XIX and XX centuries, but they have been uncapable to adapt and to respond to the needs rising from the globalization processes, the technological revolution and the social webs communication.

The resistance to change can be seen when the different governments set up new norms and regulation trying to suppress the capability of the people to express themselves and to rebel to their decisions.

Mistrust to institutions and organizations and the reaffirmation of the individualism it occurs at many levels in our society, since the intimacy of the families, the enterprises, the basque and catalonian independentist movements and even the states with their will to remain independent and don´t let being intervened by international agencies, or assume openly their rebellion as Iceland did.

Hypothesis 2:

The disorganization of the systems of social containment has generated feelings of mistrust, isolation and paranoidism towards the institutions of our system. This has produced a movement of personal and collective  empowerment that didn´t exist before, nevertheless this confidence in what is personal and individual limits their own possibilities of change, because it hinders any kind of leadership and doesn´t accept any dependency and implication on any group or social movement.

Crisis of principles and values and the educational model.

Analysis 3:

At these times there is the sensation of having lost values and principles that were originated by from the main ideologies of the XX and XIX century. In Spain we think that we have done a political transition but hasn´t been accompanied by a social and educational transition.

Now there is clearly a sensation that the socioeconomic system is collapsed and that re we have to remove it, but there is no idea towards what model go, what to do, how and with which goal.

Individually or at a small group levels initiatives and changes can be observed but they lack of the strength  or capacity to make changes in broader social spheres.

The education seems to condensate the social worries about the the crisis of values and principles and brings the need to find new principles and tools for building a different new society.

The ancient and present educational models have been blamed for the difficulties to change a model that promotes dependency, individualist, not to critical, where thinking  and team and cooperative work, ethic and self-assured is not intended.

The new objective is to reach an educational model where the personal  and societal capabilities could be developed in such way that there would not be the dependency on structures and planifications that could not be useful facing the rapidity of the social, technological and environmental changes but could offer certainty and confidence to the persons and the institutions.

Hypothesis 3:

On the education is projected the explanation of the current problems, just like the solution to the problems in the future related to what are principles, values, culture and the needed capabilities to build a better society.

This projection it could be a defensive mechanism against the difficulty to find new values and principles that guide the changes that could be affordable at the present.

Convener: Ignacio Garcia.